Sales Admin Assistant II (Contract)

THL Gourmet Foods Inc. is one of the leading importers and distributors of Asian food products from the Pacific Rim and other regions of the world. We are currently looking for a Sales Admin Assistant II to join our team.

Position Summary:

The Sales Admin Assistant II plays a key role in supporting daily sales operations by handling order processing, coordinating with internal teams, and ensuring timely and accurate service to customers. This position works closely with the Sales and Warehouse teams to support order fulfillment, customer inquiries, and administrative processes in a fast-paced environment.

This is a 1-year full-time contract position, ideal for someone with hands-on sales administration experience who is looking to further develop their skills in sales operations and logistics coordination.

Working Hours:

• 40 hours per week
• 8-hour shifts scheduled between 8:00 AM and 7:00 PM, Monday to Friday

Key Responsibilities:

• Accurately process and enter customer orders into the system in a timely manner.
• Monitor order postings, deliveries, and follow up on discrepancies; issue credit notes as required.
• Collaborate closely with Sales and Warehouse teams to ensure smooth daily operations and on-time delivery.
• Coordinate and schedule pickup appointments with carriers.
• Assist with invoicing and basic accounts receivable (AR) tasks.
• Process Return Merchandise Authorizations (RMAs) and support stock adjustments.
• Set up new customer accounts and maintain accurate customer records.
• Answer incoming phone calls and assist walk-in or pickup customers as needed.
• Maintain organized records and provide general administrative support.
• Perform other related duties as required to support departmental operations.

Qualifications & Experience:

• Post-secondary diploma or coursework in Business Administration or a related field is an asset.
• Previous experience in a sales support, sales administration, or customer service role.
• Reliable, responsible, and punctual with the ability to follow established processes and instructions.
• Strong attention to detail and ability to work accurately under deadlines.
• Ability to adapt to changing priorities in a fast-paced, deadline-driven environment.
• Intermediate proficiency with office software (e.g., MS Office).
• Self-motivated with strong organizational, multitasking, interpersonal, and administrative skills.
• Able to work both independently and collaboratively as part of a team in an office-based setting.
• Positive, professional attitude with a willingness to learn.
• Proficiency in verbal and written English.

Assets / Nice-to-Haves:

• 1–2 years of relevant sales administration or related experience.
• Experience or training with Accpac and/or EDI systems.
• Proficiency in Mandarin or Cantonese (spoken and written) to support communication with international customers or suppliers.
• Basic accounting knowledge or experience is an advantage.

Compensation & Benefits:

• Expected Base Hourly Rate: $18.66 – $24.95 (commensurate with experience and qualifications)
• Paid vacation and statutory holidays in accordance with provincial employment standards.
• Employee Family Assistance Program (EFAP).
• Disclosure: A candidate’s experience and knowledge may influence the pay offered for this position.

Why Join Us?

• Be part of a supportive and experienced Sales Operations team focused on delivering excellent customer service.
• Gain hands-on experience in sales administration, order management, invoicing, and logistics coordination.
• Work closely with Sales and Warehouse teams in a collaborative, team-oriented environment.
• Build meaningful, practical experience and make a real contribution during the contract term.

Apply Now:

If you meet the requirements above, please send us your resume by E-mail with the position you are applying for as the “Subject” to hr@thlfoods.com. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

The HR team can be reached through text message, whatsapp or WeChat at 236-334-7369 for any inquiries. Please note that telephone calls will not be received through this number.

THL Gourmet Foods Inc. is committed to meeting the accessibility needs of persons with disabilities, if you need accommodation in relation to the materials or process to be used in the selection, please contact our Human Resources Department via email at hr@thlfoods.com.

Please also indicate where you learned about this employment opportunity.

At THL Gourmet Foods Inc., we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.